Refund Policy

Returns Policy - Black Cat Curio Crafts

We hope you love your curious crafts from Black Cat Curio Crafts! But if for any reason you're not completely happy, here's our returns policy.

Our 21-Day Promise:

You have 21 days from the date you receive your order to request a return/exchange.

What Can Be Returned?

Most items can be returned as long as they are:

  • Unused and in the same condition you received them.
  • In their original packaging (if applicable).

What Can't Be Returned?

Unfortunately, for hygiene reasons or the nature of the item, we cannot accept returns on:

  • Earrings
  • Custom-made items

How to Return an Item:

  1. Contact Us: Email us at blackcatcuriocrafts@outlook.com or use our contact form  within 21 days of receiving your order to let us know you'd like to make a return. Please include your order number and the reason for the return.
  2. Wait for Our Instructions: We'll reply with instructions on where to send your item(s).
  3. Package Your Return: Please pack the item(s) securely to prevent damage during transit. We recommend using the original packaging if possible.
  4. Send It Back: You are responsible for the return shipping costs unless the item was faulty or we made an error with your order. We recommend using a tracked shipping service for your return as we cannot be responsible for items that get lost in the post.

Refunds:

  • Once we receive your returned item and inspect it, we will notify you whether your refund has been approved.
  • If approved, your refund will be processed back to your original payment method within 5-7 business days.   
  • Please note that the original shipping costs are non-refundable unless the item was faulty or we made an error with your order.

Exchanges:

  • Once we receive your returned item and inspect it, we will notify you whether your exchange has been approved.
  • If approved, your exchange will be processed and we will ship your exchanged item to you.
  • Please note that the original shipping costs are non-refundable unless the item was faulty or we made an error with your order.

Faulty or Incorrect Items:

If you receive a faulty or incorrect item, please contact us immediately with your order number and details of the issue (including photos if possible). We will arrange a replacement, exchange, or full refund, including any return shipping costs.

Questions?

If you have any questions about our returns policy, please don't hesitate to contact us:

  • Email: blackcatcuriocrafts@outlook.com
  • Through our website's Contact Form

Thank you for shopping with Black Cat Curio Crafts!