Frequently Asked Questions
Frequently Asked Questions - Black Cat Curio Crafts
Ordering & Shipping: What types of items do you sell?
We offer a variety of handcrafted curio items, including home decor, jewellery, hair wraps and more. Each piece is unique and made with care.
Ordering & Shipping: How much is shipping?
Shipping costs are based on the weight of your order and your location. Shipping is calculated in the checkout and provides you with the available shipping options. You can see the exact shipping cost at checkout before you finalize your purchase. We offer free shipping to the UK.
Ordering & Shipping: Where do you ship to?
Currently, we ship within the United Kingdom and America. We are currently unable to ship to the EU due to new legislation. If you are unsure if we can ship to you, please contact us!
Ordering & Shipping: How long will it take to receive my order?
Processing times vary depending on the item, but we typically aim to dispatch orders within 2-4 working days. Shipping times will then depend on your chosen shipping method and location. Please refer to our shipping policy for estimated delivery times.
Ordering & Shipping: Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number (if available) and instructions on how to track your package.
Ordering & Shipping: What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express) and PayPal.
Products & Care: Are your items handmade?
Yes, all items at Black Cat Curio Crafts are lovingly handcrafted. Due to the nature of handmade items, slight variations in color, size, and appearance may occur, making each piece unique.
Products & Care: How do I care for my new item?
As each product is unique, it may require different methods of care to clean. We would advise to take care when cleaning your products and to contact us if you have any questions regarding cleaning.
Products & Care: Do you offer custom orders?
We occasionally take custom orders depending on the request and our current workload. Please contact us with your ideas, thank you.
Products & Care: Are the materials you use ethically sourced?
We use high-quality and ethically sourced materials whenever possible. Please contact us if you have any questions.
Returns & Exchanges: What is your return policy?
We want you to be happy with your purchase. If you are not satisfied with your order, please contact us within 21 days of receiving your order to discuss a return or exchange. Please see our full return policy for details and exceptions.
Returns & Exchanges: Can I exchange an item?
You may exchange an item within 21 days of delivery. Please contact us to discuss your specific situation.
Returns & Exchanges: What if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damage to the packaging and the item. We will work with you to find a suitable solution.
Other Questions: How can I contact you?
You can contact us through on our website or our socials. Alternatively please email us directly at blackcatcuriocrafts@outlook.com
Other Questions: Do you have a physical store?
Currently, Black Cat Curio Crafts is an online shop only.
Other Questions: How can I stay updated on new products and promotions?
You can follow us on our social media pages and sign up for our newsletter to stay in the loop!